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Terms of Service

Effective date: May 12, 2026

These Terms of Service (the "Terms") govern your access to and use of the website located at processrun.com (the "Site") and the consulting, advisory, implementation, and fractional operator services (collectively, the "Services") offered by Masterful Ventures LLC, a New Mexico limited liability company doing business as processrun ("processrun," "we," "us," or "our"). By accessing the Site, submitting an inquiry, booking a call, or engaging us for Services, you ("you" or the "Client") agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

Plain-English summary (not a substitute for the full Terms): processrun is a small consultancy. We help you in good faith, but we don't promise specific business outcomes. The detailed scope, fees, timeline, and any guarantees are set by a separate written engagement agreement (Statement of Work). The Site itself is for general information only.

1. Who we are

processrun is a registered "doing-business-as" name of Masterful Ventures LLC, a New Mexico limited liability company. References in these Terms to "processrun" mean Masterful Ventures LLC operating under that brand.

2. The Services

processrun offers operations and AI-implementation services for small businesses, including (without limitation): an AI Audit + Roadmap, an "AI OS" build engagement, and a Fractional AI Operator engagement. The Site describes these offerings at a general level and does not constitute an offer to perform Services on any particular terms.

Any actual engagement to perform Services is governed by a separate, signed proposal, statement of work, order form, or similar written agreement (a "SOW"). The SOW controls the scope of work, deliverables, timeline, fees, payment terms, refund or credit terms, and any service-level commitments or guarantees. In the event of a conflict between these Terms and a signed SOW, the SOW controls for that engagement.

3. Eligibility and acceptable use

You must be at least 18 years old and able to form a legally binding contract to use the Site or engage us. You agree not to:

4. Inquiries, bookings, and consultations

The Site allows you to request information, book a discovery or consultation call, or otherwise contact us. Submitting such a request does not create a client relationship, an engagement, or any obligation by processrun to provide Services. A binding engagement only arises when both parties sign a SOW (or other written agreement).

Information and recommendations shared during a free or pre-engagement consultation are provided for general discussion purposes only and should not be relied upon as professional advice for your specific circumstances.

5. Fees and payment

All fees, payment schedules, invoicing terms, refund or credit terms, and late-payment consequences are set out in the applicable SOW. Unless the SOW states otherwise: (a) fees are stated and payable in U.S. dollars; (b) invoices are due upon receipt; (c) past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law; and (d) you are responsible for any sales, use, or similar transaction taxes (excluding taxes on our net income).

6. Guarantees

From time to time, processrun may publicly describe specific guarantees associated with certain Services (for example, satisfaction, value, or completion-related guarantees). Any such guarantee is only binding if and to the extent it is expressly incorporated into a signed SOW for your engagement, and is subject to the eligibility conditions, claim procedures, and remedies set out there. Statements made on the Site about guarantees are marketing summaries and are not, by themselves, binding contractual commitments.

7. Client responsibilities

The Services depend on your meaningful participation. You agree to: (a) provide accurate, complete information about your business, systems, and goals; (b) make decision-makers and relevant staff reasonably available; (c) provide timely access to documents, software accounts, and tools we reasonably need; (d) review deliverables and provide feedback within the timelines specified in the SOW; and (e) maintain your own backups of your data and systems. Delays or limitations caused by your failure to do the foregoing may extend timelines and are not our responsibility.

8. Intellectual property

8.1 Our materials

The Site and all of its content (including text, graphics, logos, frameworks, methodologies, templates, audits, playbooks, software, and other materials) are owned by processrun or its licensors and are protected by U.S. and international intellectual property laws. Except as expressly permitted by these Terms or a SOW, you may not copy, modify, distribute, sell, sublicense, publicly display, or create derivative works from any of our materials.

8.2 Deliverables

Ownership of, and the license granted in, work product delivered under an engagement (the "Deliverables") is governed by the SOW. Unless the SOW states otherwise, upon full payment of all fees due for an engagement, processrun grants you a non-exclusive, worldwide, perpetual, royalty-free license to use the Deliverables in your internal business operations. processrun retains all right, title, and interest in its pre-existing materials, generic tools, frameworks, methodologies, know-how, and any improvements thereto, and may continue to use them for any purpose.

8.3 Feedback

If you provide feedback or suggestions about the Site or Services, you grant processrun a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9. Confidentiality

Each party may receive non-public information of the other (such as business plans, financials, customer data, or technical information) marked or reasonably understood as confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform its obligations or exercise its rights under the engagement, will protect it with at least reasonable care, and will not disclose it to third parties except to its personnel or contractors with a need to know who are bound by similar obligations. Confidential Information does not include information that is publicly available, independently developed, lawfully received from a third party without restriction, or required to be disclosed by law (provided reasonable notice is given where lawful).

10. Use of AI tools

The Services may involve our use of third-party artificial intelligence and automation tools (for example, large-language-model APIs, workflow platforms, and analytics tools). You authorize us to use such tools as we determine reasonably necessary to deliver the Services, subject to applicable confidentiality obligations and the data handling commitments described in our Privacy Policy. AI-generated outputs may contain inaccuracies; we will use professional judgment to review outputs included in Deliverables, but you are responsible for final review and use of any AI-assisted output in your business.

11. Third-party services and links

The Site and the Services may link to or rely on third-party platforms, software, or services (for example, calendar booking, email, payment processing, hosting, analytics, or AI providers). processrun is not responsible for the availability, content, terms, privacy practices, or acts or omissions of any third party. Your use of any third-party service is governed by that third party's own terms.

12. Disclaimers

The Site and the Services (including any consultations, recommendations, deliverables, audits, roadmaps, and AI implementations) are provided "as is" and "as available," without warranties of any kind, express or implied. To the maximum extent permitted by law, processrun disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising out of course of dealing or usage of trade.

processrun does not guarantee any specific business, financial, operational, or revenue outcome from the Services. processrun is not a law firm, accounting firm, tax advisor, investment advisor, medical provider, or licensed professional in any regulated profession, and nothing on the Site or in the Services constitutes legal, tax, accounting, financial, medical, or other professional advice. You are solely responsible for your business decisions and for compliance with laws applicable to you and your industry.

13. Limitation of liability

To the maximum extent permitted by applicable law:

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless processrun and its members, officers, employees, contractors, and affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms or any SOW; (b) your violation of any law or third-party right; (c) any content, data, materials, or instructions you provide to us; or (d) your use of any Deliverable beyond the license granted to you.

15. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including suspected violation of these Terms. Termination of any engagement is governed by the applicable SOW. Sections 5 (with respect to amounts then due), 8, 9, 12, 13, 14, 16, 17, and 18, and any provisions that by their nature should survive, will survive termination of these Terms or any SOW.

16. Governing law and dispute resolution

These Terms, and any dispute arising out of or relating to these Terms, the Site, or the Services, are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws principles. Subject to the next paragraph, the state and federal courts located in Doña Ana County, New Mexico will have exclusive jurisdiction over any dispute, and each party consents to personal jurisdiction and venue there.

Either party may, at its option, elect to resolve any dispute by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with one arbitrator, seated in New Mexico, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to participate in a class, collective, or representative action.

17. Changes to these Terms

We may update these Terms from time to time. The "Effective date" above shows when the Terms were last revised. Material changes will be reflected by updating the date and, where appropriate, by additional notice on the Site. Your continued use of the Site or Services after the Effective date constitutes acceptance of the updated Terms.

18. Miscellaneous

These Terms (together with any SOW and our Privacy Policy) constitute the entire agreement between you and processrun with respect to the Site. If any provision is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

19. Contact

Questions about these Terms can be sent to:

Masterful Ventures LLC (DBA processrun)
Email: hello@processrun.com
Phone: (575) 515-5262
Location: Doña Ana County, New Mexico, USA

© 2026 Masterful Ventures LLC, DBA processrun. All rights reserved.